Privacy Policy

9signal (“9signal”, “we”, “us”) is a marketing management platform for businesses. [LEGAL ENTITY DETAILS TO BE COMPLETED BEFORE COMMERCIAL LAUNCH]

Questions about this policy or your information: support@9signal.ai.

This policy explains how we handle information when you visit the public 9signal website (https://www.9signal.ai), when businesses and their authorized users use the 9signal platform, and when you connect third-party accounts to it. Sections that apply only to website visitors or only to platform users say so. 9signal is a business-to-business service.

• Website visitors: technical information your browser sends when you visit our website (such as IP address, browser type and the pages requested), processed by our hosting provider to deliver and secure the site; and, only if you accept analytics, website usage measurements collected through Google Analytics (see section 12).
• Account information: name, email address, sign-in credentials (managed by our authentication provider), your role and your company membership.
• Company information you provide: business profile and setup details, products and services, competitors, marketing channels and pages, goals, KPIs, plans, tasks, content, campaigns, approvals, and files and images you upload or generate.
• Connected-account data: performance metrics from accounts you choose to connect (see sections 5 and 6), and the authorization credential needed to keep each connection working.
• Publishing data: when you publish to a connected Facebook Page, the content, schedule and publishing status.
• Activity and technical records: audit and activity records (for example changes, approvals, synchronization and AI activity), email delivery records, and service logs used for security and reliability.

We use information to provide and secure the service; to show your company’s reports, plans and performance; to generate AI-assisted content, research and analysis that you request; to publish content you approve to channels you authorize; to send service emails such as invitations and password resets; to measure and improve our public website when you accept analytics; and to comply with the law.

We do not sell personal information, and we do not use your data for advertising.

When you connect a Google account, 9signal accesses only the data needed for the features you turn on:

• Google Search Console: search performance (clicks, impressions, click-through rate and average position) for the properties you select.
• Google Analytics: reporting metrics (sessions, users, engagement, page views, events, conversions and, where configured in your property, revenue) for the properties you select.
• YouTube: channel analytics and statistics (views, watch time, average view duration, subscribers gained and lost) for the channel you select.

We use this data only to show your company’s performance reports, to support your plans, goals and KPIs, and to generate AI-assisted analysis for your team inside 9signal. We store the resulting daily metrics in our database and keep the Google authorization credential in an encrypted secrets vault. We do not sell Google user data, use it for advertising, or share it with data brokers. We do not use Google user data to train generalized artificial intelligence or machine-learning models.

9signal’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Google Ads

Where Google Ads is available and your company chooses to connect it, Google does not offer a read-only permission: the permission Google displays allows broader access to the Google Ads account. 9signal’s current implementation uses Google Ads data for reporting only and does not make changes to your Google Ads account.

9signal uses YouTube API Services. By connecting a YouTube channel to 9signal, you agree to be bound by the YouTube Terms of Service. Google’s handling of information is described in the Google Privacy Policy.

We access the analytics and statistics of the channel you select, store them while your authorization remains valid, and make them visible to the authorized members of your company in 9signal. You can revoke 9signal’s access to your Google account, including YouTube, at any time on the Google security settings page.

9signal’s AI features (including the assistant “Nine”, content and image generation, and company research) are provided using a third-party AI service provider, currently OpenAI. To answer a request, we send the provider the information needed for that request — for example your instructions, relevant company and campaign information and, where you have connected accounts, relevant performance metrics. 9signal does not use your data, or Google user data, to train generalized AI or machine-learning models.

AI outputs may be inaccurate or incomplete. Content is published only after a person in your company reviews and confirms it.

We use service providers to run 9signal. They process data on our behalf, each only for its own role:

For the 9signal platform

• Supabase — database, authentication, file storage, encrypted secrets vault and server functions;
• Cloudflare — application hosting and delivery;
• OpenAI — AI processing;
• Resend — service email delivery;
• Google and Meta — when you connect those accounts, we exchange data with their APIs to provide the features you use;
• Google Fonts and content delivery networks used to load the 9signal application, which may receive your IP address.

For our public website

• Vercel — website hosting and delivery;
• Neon — database for our website’s content;
• Cloudflare R2 — storage for our website’s images and media;
• Google Tag Manager and Google Analytics — website analytics, used only if you accept analytics (see section 12).

Data is stored with our infrastructure provider. Access is restricted by company membership and role. Third-party authorization credentials are kept in an encrypted secrets vault rather than in ordinary application records, and connections to the service use encrypted transport. No system is completely secure, but we work to protect your data with reasonable safeguards.

We keep your company’s information while your account is active. Connected-account metrics are kept while the connection’s authorization remains valid. For YouTube data, we delete stored data in line with YouTube’s requirements after access is revoked or can no longer be refreshed. Website analytics data collected with your consent is processed by Google Analytics and kept according to the data-retention settings of our Google Analytics account. Some records may be kept where required for security, legal or audit purposes.

• Disconnect a connected account in 9signal. This stops future synchronization from that account.
• Revoke 9signal’s Google access at any time in your Google Account.
• Request deletion as described on our Data Deletion page.
• Website analytics: choose Accept or Reject on our website’s cookie banner. To change your choice later, clear this site’s data in your browser; the banner will appear again on your next visit.

Depending on where you are located, you may have rights to access, correct or delete your personal information. To make a request, contact support@9signal.ai.

In the 9signal application: we use your browser’s local storage to keep you signed in and to remember interface preferences. The application does not use advertising or analytics trackers.

On our public website: no analytics run until you accept them on the cookie banner. We store your choice in your browser’s local storage. If you accept, Google Tag Manager loads Google Analytics, which sets analytics cookies (such as _ga) to measure site traffic. If you reject, or make no choice, no analytics are loaded. Our website does not currently use advertising tags.

9signal is intended for business use by people aged 18 or older. It is not directed at children.

We will post any updates on this page and change the effective date above.

Privacy questions, requests and data deletion: support@9signal.ai
General and legal enquiries: contact@9signal.ai